The BCFC aims to provide you with the best service possible. If a problem arises, we have an internal procedure to investigate and resolve complaints quickly and fairly. In such circumstances please write to:


Miranda Khadr

The BCFC Unit 1 – Verney House

1B Hollywood Road


SW10 9HS


Alternatively, email or telephone 0207 4956215.


You may be entitled to refer a complaint against us to the Financial Ombudsman Service if you are not satisfied with our response. Details of theFinancial Ombudsman Service can be found on its website.